Returns, Exchanges and Refunds

Dickie Walker Return Policy
Merchandise purchased at full retail price and returned within 60 days from the ship date on your invoice will be credited in the original tender (credit card, gift card or online gift certificate), if accompanied by original invoice. After 60 days, the current selling price will be credited if accompanied by the original sales receipt.

Merchandise purchased at sale price and returned within 30 days will be credited in the original tender or merchandise credit, if accompanied by original sales receipt. After 30 days, sale product is not eligible for return credit.

Price adjustments will be accepted within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale are not eligible for further price adjustment.

Personalized items cannot be returned or exchanged.

Items must be in like-new condition and unworn to be accepted as a return.

1. Making a Return
Return by mail. Please use the original shipping box and packing materials.

We will deduct $10 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $10 fee does not apply to gift returns from a gift recipient or same-item exchanges. If you need an additional return label, please contact a Customer Service Representative at 760.757.6218 or e-mail us at CustomerAssistance@DickieWalker.com and we'll send you one. Original shipping charges are not refundable. By using our postage-paid return label, you can track the status of your return shipment at DickieWalker.com through the Order Details page. Please allow up to 3 days after you mail your return for tracking to be available. You will receive an e-mail notification upon the completion of return processing.

If you wish to pay the return postage yourself, you will not be charged the $10 fee. Take the package to your postal carrier and mail it to the following address:

Dickie Walker
1405 S. Coast Hwy
Oceanside, CA 92054

This address can only be used to return items purchased at DickieWalker.com.

When paying for return postage yourself, we suggest you insure the package via U.S. Mail, UPS or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

2. Making an Exchange
Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply affix the postage-paid return label to your package and drop it in the mail, and we'll send your new item free of shipping charges. Exchange requests must be made within 60 days of order receipt for merchandise purchased at full retail price. Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price.

If you're exchanging an item because of a mistake on the part of DickieWalker.com or because of quality issues, DickieWalker.com will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.

Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

3. Returning a Gift
Gift recipients who return an item and do not want an exchange will be issued a DickieWalker.com online gift certificate. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange form.

Please allow 10 to 12 business days for us to receive and process your return or exchange.

Personalized items cannot be returned or exchanged.

Your satisfaction is very important to us. If you have any questions, please call us at 760.757.6218 or e-mail us at CustomerAssistance@dickiewalker.com.

Changes to Orders